What Our Customers Say About Us

Small Solutions, LLC Heating and Air Conditioning Service always strive to maintain the highest standards in customer service and satisfaction. We believe in providing our customers the best. While you can always take our word for it, however, you don’t have to. Instead, you can read what some of our customers are saying about us!

To leave your review, please follow this link.

  • Honest, Trustworthy & Cost-Effective Service!

    Rating:

    “We truly believe in Ray Nalls’ honesty and integrity in his conduct of his business with customers. Because of his expert advise on cost-effective approaches to resolving problems with our ailing A/C system, we did not feel “ripped off” at all. We are very pleased to have come across Small Solutions LLC for their expeditiousness in responding to our queries and calls, the efficiency and thoroughness of the work performed, and their professional demeanor that they continuosly maintained during the performance of their job. We will definitely continue to use their services. Because of their reasonable fees and professionalism, we would not hesitate recommending Small Solutions, LLC Heating and Air Conditioning Services!”

    Cobile Family
    Spotsylvania and Glen Allen, Virginia

  • Rating:

    “When my 17-year-old A/C system kicked the bucket, I took a recommendation from a friend and contacted Small Solutions in Winchester. When I called, the person that answered was Dylan Smallwood, the company owner. Dylan happened to be on his way out the door and was able to fit me in for an estimate the same day.

    Being an avid DIY er with a background in engineering, I spent some time researching the ins-and-outs of home HVAC so I would be prepared for the consultation. When Dylan arrived and began inspecting the old unit, it was clear he was a master in his trade. He got right to the point and didn’t try to upsell me on products that I didn’t want or need. He was able to answer all my questions confidently without being condescending or in a rush to leave. He provided me an email with an estimate later the same evening.

    I was surprised to see the estimate was below what I expected the installation to cost. I shopped around, looked at reviews and other estimates online for the same size unit, and they were several thousand dollars more, even for smaller-sized (tonnage) and less reputable brand units.

    I felt confident that Small Solutions was going to be the company I would go with, but I for my own due diligence, I contacted another company, well-known in the area, to perform an estimate and sizing. When I called the other company, I had to listen to hold music for several minutes just to speak with somebody about setting up an appointment. When the other company s comfort specialist was finally able to meet with me a couple of days later, he wanted to sit down and spend the first 30 minutes trying to upsell all the add-on products plastered on their website. I tried to make it clear that I didn’t have a need or interest in the products, but apparently had a sales script to follow. When we got to inspecting the existing unit and sizing the system, despite his claim of years of experience in HVAC, the difference between his knowledge and Dylan’s was night and day. He wasn’t able to answer my questions with any confidence. I second-guessed him on several things he stated and after he was able to review his notes I ended up being right. Of course, when I did get his estimate — several days later — the price was about 25% higher for the same-sized unit. I immediately called Small Solutions to schedule an installation.

    The Small Solutions technicians Jeff and Brandon arrived on-time to install the new heat pump unit, with a courtesy call ahead of time just to make sure they knew they were on their way. I can t overstate what a professional job they did. The installation was clean and neat. They took their time and did it right. They were friendly, courteous, and took the time to answer all of my questions. They even helped me configure my Ecobee thermostat to work with the new heat pump system. And of course, the new system has been working perfectly.

    I don’t normally write reviews, but I felt that Small Solutions deserves a positive review for the wonderful job they did at my home. Thank you!”